Important - Vaccinations: In line with NHS Highland Direction GP surgeries will no longer be responsible for the delivery of vaccinations and immunisations effective 1st March 2023. If you have any queries regarding child or adult immunisations, please contact the NHS Highland Service Delivery Centre Helpline: 0800 032 0339 open Monday to Friday 9.30am to 5.00pm. For routine immunisations you are requested to wait for an appointment letter before making contact.

Kingussie Medical Practice

Ardvonie Park, Gynack Road, Kingussie, PH21 1ET

Telephone: 01540 661 233

nhsh.gp55930-admin@nhs.scot

We are currently closed. In an emergency please dial 999. If you don't feel that you can wait until we are open again please call NHS on 111 or visit NHS 111 online at 111.nhs.uk.

Practice Policies

How we handle your Personal Data

Please click on the link below to view our privacy notice.

KMP Privacy Notice

Complaints

The Practice operates a complaints procedure that conforms to NHS guidelines. In the event that you feel the need to complain, please contact the Practice Manager. We would aim to deal with any problem both quickly and effectively. You will receive an acknowledgment within two working days and an explanation within 10 working days.

It would be helpful if you could inform us of any problems as soon as possible after the incident has taken place and, at latest, within 12 months.

In investigating your complaint we aim to:
• find out what happened
• enable you, if you like, to discuss the problem with those concerned
• ensure that, if appropriate, you receive an apology
• try to prevent the same thing happening in the future.

If you are complaining on behalf of someone else then, in order to maintain patient confidentiality, we will need to know that you have their permission to do so.

If you would prefer to complain to someone who is not involved, you can telephone, email or write/fax to the Complaints Office at the address below. You will be given a reply within four weeks of them receiving your complaint. Where there are good reasons why this cannot be achieved you will be kept informed of progress.

The Complaints Team
NHS Highland
P.O. Box 5713
INVERNESS
IV1 9AQ

Tel. 01463 705997
Fax. 01463 713844
E. complaints@mailbox.haht.scot.nhs.uk

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Opening Times

  • Monday
    08:30am to 06:00pm
  • Tuesday
    08:30am to 06:00pm
    Extended hours available some weeks for pre-booked appointments
  • Wednesday
    08:30am to 06:00pm
    Extended hours available some weeks for pre-booked appointments
  • Thursday
    08:30am to 06:00pm
  • Friday
    08:30am to 06:00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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